Custom Order/On Order Purchase Policy
At Boot Junky we specialize in hard to find styles and sizes and a large part of our business caters to our customers who are willing to wait for that impossible or hard to find pair of "must have" boots.
Once the Custom Order/On Order is placed it is Non-Cancellable as the manufacturer sets product and time aside for the handmade production of your order. In the description of the style you will find the anticipated date of shipment and if you have any questions or special requests feel free to contact us at [email protected] or call us at 602-540-8600.
When the boots arrive to Boot Junky and are shipped to your forever home we hope you love and treasure them for a lifetime however we do understand that from time to time there is a change of heart and you need a different size or a different style. If your purchase was made without using any discount code or store promotional sale you will have the choice of either an exchange for another boot or a refund which will be issued by company check within 7-10 days after we receive the return package. For those purchases where a discount coupon code was used at time of purchase a exchange or store credit would be applicable.