Custom Order/On Order Purchase Policy
At Boot Junky we specialize in hard to find styles and sizes and a large part of our business caters to our customers who are willing to wait for that impossible or hard to find pair of "must have" boots.
Custom & On Order purchases are Non-Cancellable as the manufacturer sets product and time aside for the handmade production of your order. In the description of the style you will find the anticipated date of shipment and if you have any questions or special requests feel free to contact us at firstname.lastname@example.org or call us at 602-540-8600.
When the boots arrive to Boot Junky and are shipped to your forever home we hope you love and treasure them for a lifetime; however, we do understand that from time to time there is a change of heart and you need a different size or a different style and we will do our best to help you find your perfect size or a boot that you can love forever...if neither of those options can be realized we will issue a store credit for the original amount paid to your Boot Junky account...the store credit NEVER expires and is good towards anything either in the store or a new Custom Order...after all we want to help you build a awesome collection of boots and not closet ornaments!
If you have any questions please contact us at 602-540-8600 and we will be happy to answer them for you...HAPPY SHOPPING!