If you're not satisfied and 100% happy (shouting words of joy & celebration) our return policy allows you to send back the merchandise within 30 days of the date you received the package for a store credit/exchange (if any discount has been applied at point of purchase) or a refund of the purchase price if no discounts have been applied (from the date of the return request authorization there is a 14 day window for the return to arrive back to Boot Junky so delivering the return package to a return shipper is of upmost importance).
Boot Junky provides Free Shipping (5 - 7 Day Service for all "In Stock" products) on all Domestic Orders. International shipping is available and pricing will be provided at checkout. If you require rush delivery on a domestic order choices will be provided at check out for expedited services.
*Unless directed otherwise we ship via FedEx Ground WITHOUT signature required...please register for tracking information on the UPS website once you receive the tracking number so that you can monitor the progress of your shipment...Boot Junky will not be responsible for packages stolen upon delivery so make sure to make alternate plans if you can't be there for the delivery OR request "Signature Required" delivery prior to the shipment being picked up from our store.
Returns & Exchanges:
Returns and Exchanges must be received within 14 days from the request/approval date.
Products must be returned in the condition you received them and in the original box and/or packaging. Product must have original tags and must not have been worn, laundered, or altered from its original condition.
To Return/Exchange an item, follow these steps:
- Log in to your account. Using the “Orders” tab in the left hand column, click the Order # you wish to Return, then click "Request Return".
- Please fill out all fields as to whether you are returning for refund, store credit or exchange (applies to all purchases where any discount has been applied to the purchase.) If opting for exchange, please note the item number, name, and size of the product you wish to receive under the “Comments” section.
- Package item into original packaging (by placing the manufacturer boot box into a separate shipping box). Please include a copy of original invoice so we may better reference your return.
- The Boot Junky Returns Department will approve your return request, and you will receive an email authorizing the return.
We pay for the shipping to you however returns are at the purchasers expense... the return address for shipping back to the store is Boot Junky 6747 E Thomas Rd Suite 103 SCOTTSDALE AZ 85251...Please note that Boot Junky will offer free shipping ONCE for exchanges. Upon the second exchange/store credit purchase, all freight charges are at the customer’s expense which will be invoiced separately. In the case of refused or unclaimed shipments sent back to Boot Junky, shipping charges back out will be at the customer’s expense.
Once the return is received back to Boot Junky please allow 7-10 business days for refund transactions to settle. Requests for online store credit (which applies when a discount code/cart level discount or any discount from original retail pricing) are issued immediately. Exchanges (if in stock) usually ship the day after receipt of return.
Please note that any shipping service charges incurred outside of our "Free Shipping" option (2nd Day Air, next Day Air, International, etc.) are not eligible to for refund. Product charges only are eligible for refund.
If you have Return or Exchange Questions, please email us at: firstname.lastname@example.org
FREE SHIPPING applies to orders in the Continental USA States Only
NOTE - Due to the AMAZING savings you receive when using a Discount Code, Cart Level Discount or any other point of sale discount the return policy makes these purchases eligible for a exchange or store credit ONLY...NO EXCEPTIONS.
Boot Junky provides international shipping. Prices are given at check out based on product weight and destination. Please contact us by phone (602-540-8600) or email (email@example.com) to request shipment to countries not currently available through our shipping system. All import taxes, including VAT, import duties, etc. are paid for by the customer.
We strive to keep the latest, most exclusive boot styles in stock. In addition, many of the boot styles we carry are hand made to order. We urge customers to call us with any questions before ordering to ensure that sizing and styles will be satisfactory. For returns and exchanges, Boot Junky sales associates will be happy to assist with questions concerning styles, fit, etc. in an effort to find customers a product from our website they will be completely satisfied with. Please call us at 602-540-8600 with direct concerns.